Tuesday, February 17, 2009

Verizon vs. Best Buy

Yesterday I took the plunge - the Blackberry plunge.  I am now the proud owner of a Blackberry Curve.  Before making the purchase, quite a bit of thought was put into the decision. Not whether I should choose the Storm, Pearl or Curve, but rather if I should buy the Blackberry from Verizon or Best Buy.

The final decision was to go with Best Buy.  The deciding factor was customer service.  Over the last few weeks we've spent quite a bit of time at the Verizon store for issues we've had with another cell phone.  While the sales reps at Verizon were friendly, we couldn't help but feel like we were getting the run around as tactics similar to car sales methods were used.   You know the ones . . . . let me go check with my manager . . . . I'll have to go check in the back . . . . we can't do this but we can do that . . .  Those tactics leave you waiting on the salesroom floor alone for quite some time and then leave you questioning whether you received a fair deal or not.  

But not at Best Buy.  They were straight forward, worked to meet prices and made sure I understood how to set-up all my features.  Great customer service, so good we'll be back for future purchases.

So does my experience hurt the Verizon brand?  Of course not.  I'm happy with the Verizon product regardless of where I purchased it.  But, would my experience if happened to someone else hurt the Verizon brand?  It's possible.  If they are so put off, they could turn to another brand. 

My suggestion . . . before throwing in the Verizon towel give Best Buy a try.  If it's anything like my experience, you'll be very pleased.


Ali said...

Good to know. I ALWAYS feel like Verizon is trying to upsell, upsell, upsell - sometimes to the point that I don't feel like they even care about what I'm there for in the first place (usually a service issue).
Ugh. Whatcha gonna do?
I'll check out Best Buy next time I need a new cell.

Kristen Harris said...

I'm 100% with you, I usually order my new phone through the internet so I don't have to deal with the reps at the store. Not a good sign I guess. But I stay with Verizon because overall I like their service. They could learn something from that...